RESPONSIBLE BUSINESS
"We always want to be able to look people in the eye with a clear conscience."
– Karol Stýblo
We care not only about the quality of the chocolate we make, but also about every action that leaves a mark on society and the country. To help those around us understand our principles of fair business, we have drawn up a Code of Ethics that is binding for our entire team.
Decency, social responsibility, mutual understanding, teamwork and heartfelt dedication shape our decisions before we turn them into action. We constantly come up with new, unique ideas for moments of indulgence, but always with consideration for the steps that lead to them.
We care about our corporate culture, our relationships with business partners and the company's good name, but also about each one of us and our consumers. That is why we do business by the rules of fair play.
We are committed to respecting, protecting and promoting human rights at all levels of our organisation, based on the following international frameworks: the UN Guiding Principles on Business and Human Rights; the Universal Declaration of Human Rights (and the International Bill of Human Rights); and the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work.
We do not take part in any lobbying activities, nor is it in our interest to do so. We do not seek to influence public policy, legislation or regulatory decisions. We are committed to maintaining transparency and acting in accordance with our ethical standards and human rights commitments.
Code of Ethics
Reputation of LYRA Chocolate, s. r. o. / LYRA GROUP s. r. o.
We continually develop, improve and raise to a higher level our intangible assets, which include the company's good name, trademark, know-how and intellectual property. A strong company name is built on fair relationships within the company and with the external environment, based on respect for the interests of all stakeholders.
Employees are an important part of this process. LYRA Chocolate / LYRA GROUP therefore strives to create the best possible conditions for them, thereby ensuring quality, safety, loyalty and commitment to the company in line with the protection of its interests.
Workplace Relations at LYRA Chocolate, s. r. o. / LYRA GROUP s. r. o.
We comply with the Labour Code and all other applicable legal regulations in the field of employment, as well as with accepted standards of good conduct. We do not discriminate against our employees. On the contrary, we support their career growth and give them opportunities to improve and acquire new abilities and skills.
We ensure fair remuneration, so that the remuneration system reflects the work performed and the effort made, and is professional and fair. In the workplace, we enforce compliance with all safety regulations and standards in the interest of occupational safety. No individual's actions may endanger themselves, their colleagues or customers.
We encourage employees to contribute through their engagement, opinions and criticism to the development of the company, building its awareness and protecting it against material and moral damage. Mutual communication is one of the basic principles of good workplace relations. Every employee communicates with colleagues and customers politely, tolerantly and willingly.
Employees behave in a way that prevents conflicts in the workplace. If such a situation arises, we make every effort to resolve it in an appropriate manner.
Employees provide information to the public only with the employer's consent and do not disclose any confidential or secret internal matters of the company. Employees do not publicly damage the reputation of the brand or their colleagues and do not provide misleading information. Every employee maintains confidentiality even after the termination of employment.
Employees are obliged to avoid conflicts of interest. If any private interest of an employee arises that conflicts with their work duties, the employee is obliged to report it in writing to their direct superior.
Relationship of LYRA Chocolate, s. r. o. / LYRA GROUP s. r. o. with Customers
We are customer-oriented, focusing on their refined sense and taste for chocolate. We strive to meet their requirements in all areas, and with our creative products we continually enhance their enjoyment.
We set the prices of all products at a level appropriate to their quality. Customers interested in LYRA chocolate have access to all product information, from the chocolate-making process and the origin of raw materials to the exact composition and packaging.
Every customer can fully rely on the company's compliance with its terms and conditions, including the protection of personal data. The company undertakes not to disclose personal data to third parties, and at the customer's request, their stored data can be deleted from the database at any time.
Relationship of LYRA Chocolate, s. r. o. / LYRA GROUP s. r. o. with Business Partners
We value fair partnerships with our suppliers. Our mission is to bring our products to perfection, which is why we make sure our products are an experience for all of the consumer's senses. The quality of raw materials comes first, and we do not neglect the appearance and packaging of our products either.
LYRA Chocolate / LYRA GROUP undertakes to honour all agreed contracts and to always provide true and complete information necessary for mutual cooperation. Fulfilling all obligations arising from contractual terms is our priority. In the event of a serious reason, we inform our business partners without delay to prevent further damage. Our approach to business partners is always fair, open and honest, and we expect the same approach from them.
Relationship of LYRA Chocolate, s. r. o. / LYRA GROUP s. r. o. with Competitors
We consider competition a natural part of doing business. Thanks to our product range and offer, we are unique on the market. We maintain healthy, standard relations with our competitors, which allows us to accommodate and complement each other at various events.
We do not support any unfair practices. We treat competitors in accordance with good business ethics and in the interest of not harming the industry in which we operate. We regard competitors as equal entities; we respect their name and do not discredit it.
Responsible Business
At LYRA Chocolate / LYRA GROUP, all employees work with respect for the environment. Compliance with environmental protection laws is a matter of course for us. We contribute to environmental protection by using energy-efficient and environmentally friendly technologies. We do not waste energy, and we dispose of waste in an environmentally responsible manner.
The company's activities also include educational initiatives, such as visits to secondary schools. This cooperation gives students an insight into the world of chocolate and its production. In this way, we share our experience while also educating. Events for the public give people the opportunity to see the entire chocolate-making process.
We provide social and solidarity support mainly through contributions to organisations that help people with intellectual disabilities. Although we strive to keep everything under our own roof, the concept of supporting local people in Colombia inspired us so much that we source not only cocoa from them, but also cocoa mass and cocoa butter. In this way, we support local farmers and create job opportunities for them.
Unethical Conduct
Employees report breaches of the Code of Ethics to their direct superior in writing, in person or by phone. Employees are obliged to report every breach or attempted breach of the Code of Ethics.
Every report is anonymous, and the identity of the person making it may be disclosed only with their consent. The superior is obliged to examine every report thoroughly and address it without delay. LYRA Chocolate / LYRA GROUP does not tolerate any retaliation against whistleblowers in the workplace and ensures that the Code of Ethics is fully observed.
